Heidelberg Marriott Hotel

1. Scenic riverside access, great breakfast variety, easy underground parking

1. Outdated room decor, distant from attractions, slow check-in process

I ate at a great restaurant for breakfast. It was tidy and had an awesome view of the Neckar River valley. The location was great and beautiful for first time visitors to Heidelberg.

The place was reasonably clean with a really helpful and very very helpful staff at the reception desk. We loved an American breakfast.

The gym was great, but the decor felt outdated.

Staff was very kind and helpful, indoor swimming pool is great after long trip as well as Sauna (charged extra), hotel is situated next to the river, so insects expected during summer period, hotel restaurant was quite good, breakfast great.

Room safe / deposit box is missing

The hotel offers well-stocked meal in the morning, tasty food. The rooms are recently refurbished and large here with a nice view, king size bed plus WiFi. 14 minutes drive to the airport, it is located availab in areas.

Nice room overlooking the Neckar River. Friendly and helpful staff, able to provide advice on sightseeing and restaurants in the area. Best breakfast compared to the 6 other hotels we stayed in on our trip around Germany.

Not within easy walking distance of the Old Town area. Extra fees for 3rd person (older son) were excessive.

This was value for money. Staff were excellent. Reception at check-in was slowish due to an unpleasant and demanding guest but they compensated appropriately for a problem that were not their fault. We ended up with a very nice, quiet and comfortable room with a river view. Not modern but furnished in a style from a more comfortable era. The breakfast buffet was good.

The location has some advantages but the hotel is quite a way from the old town. The tram/bus service is reasonably closeby and efficient. The secure on-site parking was expensive. Paying for WiFi in a 4 star hotel is unexpected these days. Similarly, tea and coffee making facilities in such rooms should be standard.

very standard, not bad but nothing special.

They have not prepared extra-bed even I have requested on the order sheet before. “Not available” was only staff’s comments and I have got in same bed with my big son. So tight!!

Some of the staff were so nice and friendly..

The choices of the food of room service were so limited, and the answering of the phone was slow.

perfect stay with friendly staff and delicious breakfast options that cater to kids

Really good service, good breakfast, great views.

We booked a 3 nights for 2 deal through Booked.net and expected to be placed in one of the less popular rooms. In fact we had a lovely room over looking the river, breakfast was excellent and the staff were great.

No complaints at all about the hotel or staff.

We liked our room very much. It was large and beautifully designed.

The room was next to the elevators and we heard them a lot. The food in the Pinci Bar was not good (the Schnitzel tasted like fish. When I complained I got another dish which was fine).

Totally recommend for shopping

Comfortable room, clean sheets with a fine view, where we enjoyed a relaxing morning breakfast selection and a convenient 10-minute walk from the train station.

All good.

The service for the executive room guests was excellent.